[rt-users] No open or closed tickets displayed

[Drew Barnes]

http://wiki.bestpractical.com/index.cgi?Rights

Tim Hill wrote:
> Hi,
>  
> I installed Ubuntu server (Dapper 6.06), and then followed the 
> instructions at http://howtoforums.net/viewtopic.php?t=48 
> <http://howtoforums.net/viewtopic.php?t=48> regarding how to set up RT.
>  
> The software used (Request-Tracker3.4, Apache2, Postfix & 
> PostgreSql-7.4) were all installed from packages.
>  
> I have logged onto RT as root and created a couple of users, I have 
> also created a test queue. The users I have set up can see the general 
> queue and the test queue. They can create issues which successfully 
> appear on the system, although it is at this point that I run into 
> problems.
>  
> The users can't see any of their open or closed tickets, but they can 
> see any ticket if they enter the ticket number in the search box.
>  
> Has anyone seen this (or a similar) problem before? Have you got any 
> ideas about what I may need to look at?
>  
> Please let me know if I need to provide any other information and I 
> will try to get it asap.
>  
> Thanks,
> Tim
> ------------------------------------------------------------------------
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati