[rt-users] Corres messages

[Kenneth Crocker]

Roy,


	Once the user takes the ticket, he becomes the owner, so why would he 
want an e_mail telling him he took a ticket when he KNOWS he took a ticket?

Kenn
LBNL

Roy El-Hames wrote:
> Adjust your global/scrips to how you want them ...
> Roy
> 
> Martyn Routley wrote:
>> Hi
>> Am I being dense....(Answers on a postcard to...)
>>
>> I have installed 3.6.0 from FreeBSD ports and it works. Yay!
>>
>> By default, when a message is sent to rt, a response is sent to the 
>> requestor and to the support users to alert them. Once the
>> ticket has been taken by a user, the emails seem to go to everybody 
>> except the owner.
>>
>> My question is this.
>> Is it possible to have the messages sent only to the ticket owner and 
>> not everyone?
>>
>>
>> Martyn
>>
>>
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> 
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