[rt-users] referencing a specific Custom Field in a script

[Torsten Brumm]

Hi Terri,

how should this work? If you set this scrip to on Create, then you have not
defined the CF Value for Severity so far. How will the ticket created? Via
Mail or WebUI? If you have some more information, i can sent you some
working scrips from my installation, but i'm using now 3.6.1.

Torsten

2006/8/17, Terri Bendl <terri.bendl at ezpass.csc.paturnpike.com>:
>
> > We are trying to create a scrip that sets the Priority based on a custom
> field called "Severity".
> > For example, if Severity = Urgent, the Priority should = 100.
> > Here is the script we are using. I have seen other posts of people using
> this syntax, but we simply cannot get it to work.
> >
> > Condition: On Create
> > Action: User Defined
> > Custom action preparation code:
> > return 1;
> >
> > Custom action cleanup code:
> > if ($self->TicketObj->FirstCustomFieldValue('Severity') eq "Urgent") {
> >    $self->TicketObj->SetPriority( 100 );
> >    return 1;
> > }
> >
> > Stage: TransactionCreate
> > Template: Blank
> >
> > It is definitely a problem with the custom field portion of the code...
> (the SetPriority part works fine if we get rid of the first line that
> references the custom field)
> > Any advise???
> >
> > We are using RT 3.0.8rc1
> >
> > Thanks in advance.
> >
> > Terri Bendl
> > Network Administrator
> >
> >
> >
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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