[rt-users] RTx-Shredder Users plugin and lost ticket comments

[Mathew Snyder]

I've been eliminating all kinds of users that were created when spam was 
received.  The problem is that it is quite difficult to always discern 
which users are legitimate and which aren't.  In the past I asked if it 
is possible to sift through the users and remove them based on tickets 
that have been deleted.

On one hand this is a straight forward question however, on the other it 
isn't.  What I would like to do is eliminate users based on the fact 
that the tickets created by them (so to speak) have already been removed 
from the database, not simply carrying a status of deleted.  Ruslan had 
directed me toward one of the repositories carrying versions of Shredder 
that have this kind of capability but I was unable to find them.

But that is neither here nor there at the moment.  The immediate problem 
I've encountered is that eliminating users that are actually legitimate 
and re-associating any elements in the database owned by the user causes 
the element to not show up in any ticket carrying it.  These elements 
have been re-associated to root so should be in the database still.

So the immediate question is whether or not it is possible to have those 
elements re-inserted into the tickets they belong in.

The secondary question is whether or not it is possible to use Shredder 
in the manner mentioned above, directing it to eliminate users that have 
no associated tickets.

Any and all help will be appreciated.


Mathew Snyder