[rt-users] RT 3.6 performance problems

[Jesse Vincent]

On Tue, Aug 22, 2006 at 06:18:48AM +0200, Theo Kramer wrote:
> On Mon, 2006-08-21 at 23:39 -0400, Jesse Vincent wrote:
> > > We have the same problem. In 3.0 only privileged users are returned in
> > > the query builder, in 3.4+ all users are returned.
> > 
> > Have you granted "OwnTicket" to Everybody or Unprivileged users?
> 
> Our settings are as follows
> 
> Group Rights - System Groups - * - No Rights Granted 
>                User Groups - * - No Rights Granted
> 
> User Rights - All Users - No Rights Granted
> 
> Global Group Rights - * - No Rights Granted (including Everyone)
> 
> Global User Rights - * - No Rights Granted
> 
> But I do not know what RT does by default when a ticket is created on
> receipt of an email - ie. does it set OwnTicket even if the permissions
> are set as above?

It should not.
> 
> Then the next question is how does one unset OwnTicket for those users
> that 'should not' have this?

Can you tell where OwnTicket is being set?

> -- 
> Regards
> Theo
> 
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