[rt-users] how to display latest modified tickets

[Roy El-Hames]

In your MyTickets elements local/html/Elements/MyTickets add 2 columns, 
Last Updated => $Ticket->LastUpdated and Last Updated By => 
$Ticket->LastUpdatedByObj->Name
In the order close change:(bottom of the page)
$MyTickets->OrderBy(FIELD => 'Priority', ORDER => 'DESC'); to
 $MyTickets->OrderBy(FIELD => 'LastUpdated', ORDER => 'DESC');

Roy


Prasad Deshpande wrote:
> Hi ,
>
>  
>
> I am running RT 3.2.3 on Red Hat 9.  I am facing below mentioned
> problem.
>
>  
>
> In my helpdesk environment, there are owners which are working on
> multiple tickets. They communicate with the requestors through RT web
> interface. So to check the requestor's feedback, owner has to glance
> through all the tickets one by one allotted to him and see if somebody
> has replied back. If the no. of tickets are more then it becomes task in
> itself.  So is there any way out so that owner will be informed on the
> last updated ticket from the main screen itself.
>
>  
>
> If anybody has any suggestion or solution for above mentioned problem,
> please let me know the same.
>
>  
>
>  
>
> Thanks,
>
> Prasad Deshpande
>
>  
>
>  
>
>  
>
>
>
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