[rt-users] Reply to closed ticket should open a new one

[Rick Russell]

Not to mention all the tickets you'll with content like "thank you" and 
"why are you sending me mail again?" and "please stop sending me mail I 
don't want another ticket!"

Rick R.

Roy El-Hames wrote:
> By creating a new ticket you are duplicating data, also the staff will 
> most likely have to reference the old resolved ticket any way