[rt-users] undoing a ticket merge or splitting a ticket

[Brett Sheffield]

I accidentally merged one ticket with the wrong numbered other ticket
(easy to do as I'm just keying a number into a freetext field on the
links page - I imagine in a busy helpdesk this could happen quite
often).  Is there a simple way to undo this?

After googling this, searching through the wiki and the rt-users
archives I see lots of requests for a feature to 'split' tickets.  eg. a
ticket containing more than one request needing to be split in two.
Whilst that would be nice, I think what I'm looking for is much simpler
- the ability to undo a merge.

I am running rt 3.4.2 on Ubuntu Breezy.  Apache 2.0.54 & mysql 4.1.12.

Cheers,


Brett Sheffield