[rt-users] how to display latest modified tickets

[Dmitriy Yermakov]

Prasad Deshpande wrote:
> Hi ,
> I am running RT 3.2.3 on Red Hat 9.  I am facing below mentioned problem.
> In my helpdesk environment, there are owners which are working on
> multiple tickets. They communicate with the requestors through RT web
> interface. So to check the requestor's feedback, owner has to glance
> through all the tickets one by one allotted to him and see if somebody
> has replied back. If the no. of tickets are more then it becomes task in
> itself.  So is there any way out so that owner will be informed on the
> last updated ticket from the main screen itself.
> If anybody has any suggestion or solution for above mentioned problem,
> please let me know the same.
> 
>  

If me is right understading problem ;) try

customising on html/Elements/MyTickets
about 60 line number

 [<A HREF="<% $RT::WebPath
%>/Ticket/Update.html?id=<%$Ticket->Id%>"><&|/l&>Update</&></A>]
+/<SMALL STYLE="FONT-WEIGHT: BOLD;"><%$Ticket->LastUpdatedByObj->Name ||
'-'%></SMALL>
+/<SMALL><%$Ticket->LastUpdatedObj->AgeAsString || '-'%></SMALL>
+</TD>

And your will see "who last updated ticket"/"how time ago"
on " 10 highest priority tickets I own..." screen

Add "who last updated ticket" on Search result screen
html/Search/Elements/TicketRow

@@ -45,7 +45,7 @@
 ><TD><small><%$Ticket->Requestors->MemberEmailAddressesAsString%></small></TD>
 <TD><SMALL><%$Ticket->CreatedObj->AgeAsString || '-'%></SMALL></TD>
 <TD><SMALL><%$Ticket->ToldObj->AgeAsString || '-'%></SMALL></TD>
-<TD><SMALL><%$Ticket->LastUpdatedObj->AgeAsString || '-'%></SMALL></TD>
+<TD><SMALL><%$Ticket->LastUpdatedObj->AgeAsString ||
'-'%></SMALL>/<SMALL STYLE="FONT-WEIGHT: BOLD;"><%$Ticket->LastUpdatedBy
Obj->Name || '-'%></SMALL></TD>
 <TD><SMALL><%$Ticket->TimeLeft%></SMALL></TD>
 </TR>


-- 
Dmitriy Yermakov