[rt-users] undoing a ticket merge or splitting a ticket

[Roy El-Hames]

I have tried in the past, to add this functionality, and its easy enough 
to create an interface and split the tickets back,however the only 
problem I came across is identifying the original requesters/watchers 
for each ticket, to do this cleanly the merge function need to be 
modified so it store the original People list for each ticket.
Roy   

Brett Sheffield wrote:
> Dmitriy Yermakov пишет:
>   
>> For example
>> [rt3]> select id,EffectiveId from Tickets where id =6999;
>> +------+-------------+
>> | id   | EffectiveId |
>> +------+-------------+
>> | 6999 |        6842 |
>>
>> so, ticket #6999 merged into ticket #6842
>> for un-merge
>> [rt3]> update Tickets set EffectiveId=6999 where id=6999;
>>     
>
> Thanks - that does the trick.  I gather from your answer that there is
> no way of doing this in the interface?  I had assumed I had missed
> something in the manual.
>
> As this is a fairly easy mistake to make and it is not desirable to give
> ordinary users access to the database, would it be useful for this
> feature to be added to the interface?  I note that all other forms of
> linking tickets can be undone by "checking box to delete" in the links page.
>
>
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