[rt-users] Block New Tickets from Email

[Nathan E. Pralle]

Greetings!

RT 3.0.7_01

Is there a way to have new ticket creation blocked via email, but 
allowed via command line utilities?   I ask because we'd like to set up 
a system where a CGI script is allowed to create new tickets in RT and 
emails to the various queues are not -- but once the ticket is created, 
emails to/from the queues would be allowed to be worked on that ticket.

The idea is, of course, to reduce spam tickets by forcing users to 
utilize a web interface to create the initial ticket.   Once done, then 
we can have a civilized conversation via email.

Thoughts?  Ideas?

Many advance thanks,
Nathan

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Nathan E. Pralle
www.nathanpralle.com
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