[rt-users] SOLUTION: rt stops accepting comment/reply/create tickets via the web UI

[Jesse Vincent]

Some users have reported that after recent RedHat security updates  
(or on some new system installations), RT stopped accepting comments,  
replies or new tickets created via the web user interface.  We've  
tracked this problem to a bug in some recent versions of CGI.pm.

This is the result of a bug introduced in a recent version of  
"CGI.pm" http://rt.cpan.org/Public/Bug/Display.html?id=21126

Please update CGI.pm to version 3.23 by typing:

perl -MCPAN -e'install CGI' from a root shell OR by downloading  
version 3.23 or newer from:

http://search.cpan.org/dist/CGI.pm/

and following the installation instructions included in the  
distribution.


Best,
Jesse




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