[rt-users] Tickets being "LOST"

[Farrell,Bob]

Last observation:

 

It is NOT on every ticket or particular Queue.

 

It happens randomly.

 

BF

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
Farrell,Bob
Sent: Friday, August 25, 2006 7:25 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Tickets being "LOST"

 

I am getting a symptom on RT 3.6.1 where the RT box Auto Replies, ( with
a Ticket number ) but when you go to the Queue, it is not there.

 

If you search it by Ticket number, it says error ticket not recorded.

 

This is now in Production after what I thought was INTENSE lab testing.

 

Any ideas?

 

This is an EMERGENCY type situation, so any input is greatly
appreciated.

 

Bob Farrell

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