[rt-users] RT 3.6.1 CLI--how to pass in a newline

[Frank Pater]

Hi Jim,

We recently had an application that required us to import data containing newlines into our RT instance via the command-line tool. We found that the text field of the 'create' option does not accept newlines, however adding an actual newline character to a 'comment' does:

[root at support ~]# /opt/rt3/bin/rt  comment -m 'foo
> bar' 40849
Password: 
Message recorded
[root at support ~]# echo $?
0



Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386


On Thu, Aug 31, 2006 at 12:07:00PM -0400, Jim Brandt wrote:
> 
> Is there any way to pass in a new line character via the CLI? I'm trying 
> to put one in the text field with 'create' and straight in with a 'comment'.
> 
> An actual return confuses the shell, and everything else I tried is 
> translated literally. \n and <br /> both just showed up that way in the 
> ticket. (It's actually very cool that RT is translating everything 
> properly, but I'd like a control character to tell RT that I really want 
> a newline.)
> 
> 
> Thanks,
> Jim
> 
> 
> -- 
> Jim Brandt
> Administrative Computing Services
> University at Buffalo
> 
> 
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