[rt-users] RE: RT queue not sending emauil (was RT incoming email: "No permission to create ticketsinthe queue")

[Jeremy Randall]

I should probably mention that the following Group Rights are assigned
to this queue's user group:

 

AssignCustomFields

CommentOnTicket

CreateTicket

ModifyTicket

OwnTicket

ReplyToTicket

SeeQueue

ShowTicket

ShowTicketComments

StealTicket

TakeTicket

 

________________________________

From: Jeremy Randall 
Sent: Friday, December 01, 2006 10:51 AM
To: Jeremy Randall; Raed El-hames; rt-users at lists.bestpractical.com
Subject: RT queue not sending emauil (was RT incoming email: "No
permission to create ticketsinthe queue")

 

The incoming email issue is resolved, but emails sent by RT users in
that queue do not seem to be sending out.  Is there a permission that
needs to be set just to be able to send replies from a queue?

 

Thanks,

 

JR

 

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jeremy
Randall
Sent: Tuesday, November 28, 2006 4:37 PM
To: Raed El-hames; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RT incoming email: "No permission to create
ticketsinthe queue"

 

Sure enough.  I assumed I had granted that globally, but of course had
not.

 

Thanks!

 

JR

 

________________________________

From: Raed El-hames [mailto:roy at elhames.co.uk] 
Sent: Tuesday, November 28, 2006 2:53 PM
To: Jeremy Randall; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT incoming email: "No permission to create
tickets inthe queue"

 

>From the error messages you are getting it sounds like a permission
issue ..

try Configuartion/Queues/Select you Listings Queue

Click on Group Rights and allow the Everyone group create ticket
permission

Roy

	----- Original Message ----- 

	From: Jeremy Randall <mailto:jrandall at ziprealty.com>  

	To: rt-users at lists.bestpractical.com 

	Sent: Tuesday, November 28, 2006 9:27 PM

	Subject: [rt-users] RT incoming email: "No permission to create
tickets inthe queue"

	 

	Hi folks,

	 

	We've recently added a queue to our RT system called "Listings."
It seems that messages in to this specific queue are being rejected.  We
can send messages from the same sender to another of our queues without
a problem, but this one rejects them.  I traced through our /etc/aliases
and messages are getting past that point.  Here's the error that RT is
generating:

	 

	[Tue Nov 28 13:09:17 2006] [error] [client 127.0.0.1] FastCGI:
server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [Tue Nov 28
21:09:17 2006] [crit]: No permission to create tickets in the queue
'Listings' (/usr/local/rt3.4.5/lib/RT/Interface/Email.pm:773)

	[Tue Nov 28 13:09:17 2006] [error] [client 127.0.0.1] FastCGI:
server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [Tue Nov 28
21:09:17 2006] [error]: Create failed: 0 / 0 / No permission to create
tickets in the queue 'Listings'
(/usr/local/rt3.4.5/lib/RT/Interface/Email.pm:779)

	 

	For reference, this is the command we're using in /etc/aliases:

	 

	listings: "|rt-mailgate --queue 'Listings' --action comment
--url http://localhost/"

	 

	Again, this does seem to be queue specific.  If anyone can point
me in the right direction, I'd appreciate it!

	 

	JR

	
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