[rt-users] Are comments only recorded from a Superuser?

[Carlos Ramon Lopez Midence]

I am using RT-3.6.1 on Debian 3.1, thanks to great instructions from the 
RT_Wiki site.

I have this situation where I have some custom fields that are used on 
comment or reply only (Ticket Transaction)... and comments are added by the 
supervisors group. The only thing is that after a supervisor writes his 
comments he gets a message saying "Message Recorded", but if he checks the 
history link of the ticket it does not display any of the custom fields or 
comments that he just wrote.
I have set up the Everyone and Supervisors group to the following 
permissions:
    Comment on Ticket
    Create Ticket
    Reply to ticket
    See custom field
    See Queue
    Show Ticket
    Show Ticket comments
However when the comments are written by root or a superuser, they display 
as expected get the Message Recorded, and all works fine...

Am I missing a set of permissions for the Supervisors group? or it is part 
of RT's funcionality to have comments displayed only by a superuser ( but 
that grants access to other parts that the supervisors should not see, only 
our managers should?


I am terribly sorry, if this posting is extermely long and if it has been 
discussed earlier....


Any help will be appreciated...

Carlos Lopez -- Glad to announce that Boyne.com is using RT as a Helpdesk 
System for our 3 resorts

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