[rt-users] No mail to CC's using "On Correspond Notify Requestors, Ccs and AdminCcs with template Correspondence" scrip

[taan]

"Correspond" refers to Replies only - not Comments.
Taan

Jeremy Randall wrote:
> Hi folks,
> 
>  
> 
> I have a queue that is not sending mail to the CC addresses, but 
> everything else is working as expected.  The queue has the following scrips:
> 
>  
> 
> On Resolve Notify AdminCcs with template
> 
> On Create Notify AdminCcs with template Transaction
> 
> On Comment Notify AdminCcs with template Admin Comment
> 
> On Owner Change Notify Owner with template New Owner
> 
> On Correspond Open Tickets with template Blank
> 
> On Queue Change Notify AdminCcs with template New Queue
> 
> On Correspond Notify Requestors, Ccs and AdminCcs with template 
> Correspondence
> 
>  
> 
> I believe the last scrip, “On Correspond Notify Requestors, Ccs and 
> AdminCcs with template Correspondence,” should send to the CC 
> addresses.  When I tail the mail logs messages are not going to the CC 
> addresses, but the others are clearly getting through.  This is RT 
> 3.4.5.  Any guidance is appreciated.
> 
>  
> 
> Thanks,
> 
>  
> 
> JR