[rt-users] Looking for an extension for keeping track of time on worked tickets

[Nick Metrowsky]

Hi Everyone,

 

My management wants the capability of having a running time capability
for tickets that are opened and have the time from not accumulating when
the ticket is in the stalled state. Has someone developed a utility
which can keep track of a ticket's running time so when a user view the
ticket, they can see how much time has elapsed since the ticket has been
opened. Ideally, it would be nice to see this information displayed in
the "Time Worked" field.

 

The end result of this would be that reports can be generating showing
the actual time it took someone to work on a ticket. I have the
RTx::Statistics package, but these reports based the amount of time from
when the ticket was created to the time it was closed, without taking
into account the amount of time the ticket was in stalled state.

 

Any ideas or code snippets would be most welcome.

 

Nick

 

 

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Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com> 

DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 

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