[rt-users] Problems upgrading RTFM to 2.2.0RC4
Bill Davis
daviswj at comcast.net
Tue Dec 19 04:56:55 EST 2006
Bob Goldstein wrote:
>> I'm using RT 3.6.1 with an unknown version of RTFM installed (though I
>> think it is probably RTFM 2.1.40 based on the time frame installed) and
>> am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read the
>> README file, didn't seem to fit the upgrade instructions (not upgrading
>>
> >from a 2.0.x release), ... so tried the normal install instructions
>
>> (make Makefile.PL, make install), omitted "make initdb" because it
>> wasn't an "initial install", stopped and started the webserver.
>>
>> Appears I now have an upgraded version, however all previous RTFM
>> articles, while they still exist, have no content.
>>
>> Before I muck it up further would appreciate some advice:
>>
>> 1. How do you tell what version of RTFM is installed? ... I can't seem
>> to find it anywhere?
>> 2. How can I get my article content back & properly complete the
>> upgrade? ... should I run the "make initdb" command or will this
>> overwrite the existing tables in the database?
>>
>>
>
> Notice that /etc/upgrades has three directories:
> 2.1.0 2.1.30 2.2.0RC2
>
> You must apply the upgrade from these for each version
> later than the one you are upgrading. If you are starting with
> 2.1.40, then you need apply 2.2.0RC2
>
> But also, the README left out a critical piece.
> That is, the upgrade will break the association of
> which custom fields go with which classes (which is why
> your articles now appear to have no content.) To get it back:
>
> Login the RT web interface->
> Config->RTFM->Custom Fields-><CUSTOM FIELD NAME>->Apply-> Select the classes
> the customfield will apply to (the common is to select all) and then click Send
>
> bobg
Thanks for the reply. Since I'd already run "make Makefile.PL" & "make
install", picked up the update instructions with (producing the
responses indicated):
> [root at BlackHole RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database
> --action schema \ --datadir etc/upgrade/2.2.0RC2 --dba root
> --dba-password xxxxxx
> Creating database schema.
> readline() on closed filehandle SCHEMA_LOCAL at
> /opt/rt3/sbin/rt-setup-database line 192.
> Problem with statement:
>
> CREATE TABLE Attachments (
> id INTEGER NOT NULL AUTO_INCREMENT,
> TransactionId integer NOT NULL ,
> Parent integer NOT NULL DEFAULT 0 ,
> MessageId varchar(160) NULL ,
> Subject varchar(255) NULL ,
> Filename varchar(255) NULL ,
> ContentType varchar(80) NULL ,
> ContentEncoding varchar(80) NULL ,
> Content LONGTEXT NULL ,
> Headers LONGTEXT NULL ,
> Creator integer NOT NULL DEFAULT 0 ,
> Created DATETIME NULL ,
> PRIMARY KEY (id)
> ) TYPE=InnoDB
> Table 'Attachments' already exists at
> /opt/rt3/sbin/rt-setup-database line 212.
> [root at BlackHole RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database
> --action acl \ - -datadir etc/upgrade/2.2.0RC2 --dba root
> --dba-password xxxxxx
> Done setting up database ACLs.
> [root at BlackHole RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database
> --action insert \ --datadir etc/upgrade/2.2.0RC2 --dba root
> --dba-password xxxxxx
> Use of uninitialized value in concatenation (.) or string at
> /opt/rt3/sbin/rt-se tup-database line 162.
> [Tue Dec 19 09:25:12 2006] [crit]: Can't locate /content in @INC
> (@INC contains: /opt/rt3/lib /opt/rt3/local/lib
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-threa d-multi
> /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
> /usr/lib/perl5/si te_perl/5.8.6/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.5/i386-linux- thread-multi
> /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
> /usr/lib/per l5/site_perl/5.8.3/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.8 /usr/l ib/perl5/site_perl/5.8.7
> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl /5.8.5
> /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
> /usr/lib/pe rl5/site_perl
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/
> perl5/vendor_perl/5.8.7/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.6 /i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-mult i
> /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
> /usr/lib/perl5/vendor _perl/5.8.3/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/pe rl5/vendor_perl/5.8.7
> /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_per l/5.8.5
> /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
> /usr/l ib/perl5/vendor_perl
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5 /5.8.8
> .) at /opt/rt3/sbin/rt-setup-database line 456.
> (/opt/rt3/lib/RT.pm:317)
> Can't locate /content in @INC (@INC contains: /opt/rt3/lib
> /opt/rt3/local/lib /u
> sr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5. 8.7/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-mul ti
> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/site_pe rl/5.8.4/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.3/i386-linux-threa d-multi
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
> /usr/lib/p erl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
> /usr/lib/perl5/site_perl/5.8 .4 /usr/lib/perl5/site_perl/5.8.3
> /usr/lib/perl5/site_perl /usr/lib/perl5/vendor
> _perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.7/i386-linux- thread-multi
> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
> /usr/lib/p erl5/vendor_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.4/ i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7
> /usr/lib/perl 5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
> /usr/lib/perl5/vendor_perl/ 5.8.4 /usr/lib/perl5/vendor_perl/5.8.3
> /usr/lib/perl5/vendor_perl /usr/lib/perl5
> /5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
> /opt/rt3/sbin/rt-setup -database line 456.
> [root at BlackHole RTFM-2.2.0RC4]#
This collection of errors messages didn't give me a warm fuzzy
feeling & stopping & restarting the webserver, I'm seeing the same
results: previous articles listed, but with no contents. The
configuration for RTFM also seems to have no custom fields listed.
Ideas welcome ...
Bill Davis
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