[rt-users] Problems with RTFM, e.g. search on custom fields

[Ulrike Lindemann]

Hi,
we run RT 3.6.1, RTFM 2.2.0RC4 on a Scientific Linux (RHEL based) and we 
have problems concerning the Search function namely the search on the 
custom fields.

1)
When replying to a ticket, we put a search term in "Search for RTFM 
articles matching"
Every article is listed twice, if the search term occurs in the title 
and in a custom field. A occurence in the summary is not listed twice.

2)
We defined several custom  fields for an article of the RTFM and would 
like to search on these custom fields.
We do it as follows:
- click on Overview in the RTFM
- click on one class
- then edit the search criteria
	- select in the advanced search a custom field and enter a search term
- results in a list of all articles of that class

Bookmarkable Link is e.g.
https://..../RTFM/Article/Search.html?Problem~=outlook&class=6


3)
In addition we have a request concerning the layout of the articles. 
Would it be possible to eliminate the bullets, which leads the fields.

Any ideas or questions to the setup are welcome!

Thanks, Ulrike