[rt-users] Disabling autoreplies for just one queue

[Rick Russell]

You have to replace the default autoreply scrip with a new scrip with a 
custom condition like so:

> my $Ticket = $self->TicketObj;
> my $Transaction = $self->TransactionObj;
> 
> if (     ($Transaction -> Type eq 'Create') 
>       && !($Ticket->Queue eq '55')
>       && !($Ticket->Queue eq '65')
>       && !($Ticket->Queue eq '67')
>       && !($Ticket->Queue eq '68')
>       && !($Ticket->Queue eq '70') 
>       && !($Ticket->Queue eq '77') 
>       && !($Ticket->Queue eq '78')  )
>   { return (1); } 
> else 
>   {return (undef); }

As you can see, I've got a whole bunch of exceptions in there. If you 
prefer to match by name, I suppose you could use

   $Ticket->QueueObj->Name eq 'Whatever'

instead.

Rick R.

Paul Johnson wrote:
> Is it possible to completely disable autoreplies for a specific queue? 
> Doing so would make RT suitable for use to check the postmaster@ mailbox
> without causing inadvertent spam backscatter with RT autoreplies going to
> forged From: addresses.
> 
> 
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