[rt-users] Custom Fields and Save Serachs malfunctioning

Zachary Fortna ZFortna at cxtec.com
Thu Dec 28 07:59:21 EST 2006


I have 4 custom fields for one of my queues which will not allow me to
change them.  Everytime i change the value and attempt to save them,
they revert back to being unset.  I don't see any error messages in the
logs either.  
 
At the same time this happened the saved searches block disappeared for
all users except for the root user.  I verified that the appropriate
users have the create and view saved search permissions, but the block
still won't show up.  
 
The only thing that changed is that i installed the
ExtractCustomFieldValues Addon.  I've removed that and it doesn't seem
to make any difference.  
 
Any ideas?
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