[rt-users] Stripping email history from reply mail body

[Bret Martin]

On Thu, 02 Feb 2006 18:30:32 EST Davin Flatten wrote:
> I don't know if this is possible or not, but has anyone figured out how
> to strip out the original message body from reply messages. What is
> happening to us is when a ticket is a longer job each reply from our
> users contains the original message sent to them. If I don't strip this
> by hand each new correspondence grows larger and the ticket history
> becomes really difficult to read. Do you think I could safely regex the
> mail body in a scrip? Maybe get rid of lines starting with '>'?
[...]

I've been thinking it would be cool to make deeply-quoted text
collapsible (defaulting to collapsed) like Google Groups' interface
does...

--Bret