[rt-users] Subject HTML in Ticket comment

[kurt]

That worked!  I removed the Callbacks dir and ran the RTIR install
processes again

Thank you vey much

On 2/3/06, Jesse Vincent <jesse at bestpractical.com> wrote:
>
>
>
> On Fri, Feb 03, 2006 at 12:43:22PM -0600, kurt wrote:
> > I was about to add that i'm running RT 3.4.5 and RTIR.  My version od
> > RTIR was 1.0.x but after previously reading the maillist archive I
> > downloaded RTIR 1.1.5  and followed the upgrade procedure, with no
> > luck.  Do I need to remove the RTIR completely and do an RTIR install
> > (no upgrade)
>
>
> Well, I'd start by removing the RTIR 1.0 callbacks.
>
>
> >
> > btw, yes we do want RTIR
> >
> > On 2/3/06, Jesse Vincent <jesse at bestpractical.com> wrote:
> > >
> > >
> > >
> > > On Fri, Feb 03, 2006 at 12:35:33PM -0600, kurt wrote:
> > > > I've had no replies to this problem.  Does anyone know what may be causing this?
> > > > I get the HTML garbage in the the Subject To Date and From when a
> > > > ticket is created via email.  Lotus Notes in my case.
> > > >
> > > > Im trying to get my manager to approve using RT for our IT group, so I
> > > > need to resolve this soon.
> > >
> > > You installed an old, incompatible version of RTIR on top of RT. You're
> > > seeing an RTIR feature that doesn't work on the current RT. Unless you
> > > know you want RTIR, you probably don't.
> > >
> > > Jesse
> > >
> >
>
> --
>