[rt-users] Your ticket was stolen in RT 3.4.5

[Andy Moran]

Jesse Vincent wrote:
> $self there sounds suspect. I'd expect $TemplateObj or somesuch.
>
>
>
>   

You tell me, it's from your book ^_^ 

It was in the template for Your Ticket was stolen.  Here is the full
template:

To: { my $old_owner = RT::User->new( $self->CurrentUser );
      $old_owner->Load( $Transaction->OldValue );
      $old_owner->EmailAddress() }
Subject:  Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name() }

A ticket you owned:

   { $Ticket->Subject() }

has been taken by {$Ticket->OwnerObj->Name()}.

{ $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id }



Does it need to be updated?   I can try $templateObj->CurrentUser  there
if that is the correct thing to do.
Cheers!

--Andy
> On Mon, Feb 13, 2006 at 10:10:32AM -0800, Andy Moran wrote:
>   
>> I'm adding rt-devel to this since I didn't get any response on
>> rt-users.  Also, I found an error so I think it has to do with the
>> $self->CurrentUser bit.  Here is the error I'm getting in /var/log/messages:
>>
>> Feb 13 10:02:00 constantinople RT: error:    unexpected end of header  
>> (/usr/local/rt3/lib/RT/Template_Overlay.pm:369) 
>> Feb 13 10:02:00 constantinople RT: Template parsing error: Can't call
>> method "CurrentUser" on an undefined value at template line 1.  Stack:  
>> [template:1]   [/usr/local/rt3/lib/RT/Template_Overlay.pm:419]  
>> [/usr/local/rt3/lib/RT/Template_Overlay.pm:343]  
>> [/usr/local/rt3/lib/RT/Action/SendEmail.pm:112]  
>> [/usr/local/rt3/lib/RT/Action/Notify.pm:65]  
>> [/usr/local/rt3/lib/RT/ScripAction_Overlay.pm:233]  
>> [/usr/local/rt3/lib/RT/Scrip_Overlay.pm:478]  
>> [/usr/local/rt3/lib/RT/Scrips_Overlay.pm:236]  
>> [/usr/local/rt3/lib/RT/Transaction_Overlay.pm:162]  
>> [/usr/local/rt3/lib/RT/Record.pm:1438]  
>> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3021]  
>> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3086]  
>> [/usr/local/rt3/local/html/Ticket/Display.html:125]  
>> [/usr/local/rt3/share/html/autohandler:215] 
>> (/usr/local/rt3/lib/RT/Template_Overlay.pm:415) 
>> Feb 13 10:02:00 constantinople RT: error:    unexpected end of header  
>> (/usr/local/rt3/lib/RT/Template_Overlay.pm:369) 
>>
>> I double checked with RT Essentials and the Template looks right.  Is
>> there an error in the RT Essentials code?   What should it say instead of:
>> my $old_owner = RT::User->new( $self->CurrentUser );
>>     
>
>   
>> I think that's the line it's dying on.   Any help would be appreciated! 
>>
>> Thanks.
>> --Andy
>>
>> Andy Moran wrote:
>>     
>>> I'm trying to figure out why the "Your Ticket was Stolen" custom scrip
>>> isn't working for me.   I'm using the example from the RT Essentials
>>> book  using RT 3.4.5.
>>>
>>> The scrip uses Condition: User Defined, Action: Notify Other Recipients,
>>> Template: Custom Stolen Ticket
>>>
>>> Here is the custom condition:
>>>
>>> my $trans = $self->TransactionObj;
>>> return 0 unless $trans->Field eq 'Owner';
>>> return 1 if $trans->OldValue != RT::Nobody()->id();
>>> return 0;
>>>
>>>
>>> Here is the template:
>>>
>>> To: { my $old_owner = RT::User->new( $self->CurrentUser );
>>>       $old_owner->Load( $Transaction->OldValue );
>>>       $old_owner->EmailAddress() }
>>> Subject:  Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name() }
>>>
>>> A ticket you owned:
>>>
>>>    { $Ticket->Subject() }
>>>
>>> has been taken by {$Ticket->OwnerObj->Name()}.
>>>
>>> { $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id }
>>>
>>>
>>>
>>> Has the API changed since hte book was published?  Do I have a typo
>>> somewhere I cannot see?   There doesn't seem to be any complaints, just
>>> no email gets sent out.  Any help would be appreciated!
>>>
>>> --Andy
>>>
>>>