[rt-users] This transaction appears to have no content -- on internal transactions

[Rick Measham]

We're getting this annoying message from RT all the time. For example, I
just replied to a ticket and CCd the requestor while changing the owner
(and the ticket auto-opens too).

 From the history:
Tue Feb 14 13:29:40 2006  	rickm - Correspondence added
			Blah blah blah
Tue Feb 14 13:29:42 2006  	RT_System - Outgoing email recorded
Tue Feb 14 13:29:42 2006  	rickm - Status changed from 'new' to 'open' 	  	
Tue Feb 14 13:29:42 2006  	rickm - Given to craigb 	  	
Tue Feb 14 13:29:42 2006  	RT_System - Outgoing email recorded


The system sent the requestor the reply I made (Blah blah blah), but the
new owner got a ticket that just says "This transaction appears to have
no content"

The template concerned is (AFAIK) the default transaction template. The
code that outputs this message is:
	{$Transaction->Content()}
So I assume the 'Transaction' concerned is the 'give' rather than my
reply. Is there any way to get more useful transaction content? I'd
prefer it to at least have the same message as the ticket history "rickm
- Given to craigb"

Cheers!
Rick Measham

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