[rt-users] ExtractCustomFieldValues and ContentObj question

[Flynn, Timothy J]

This is on RT 3.4.4, redhat.


I'm using the ExtractCustomFieldValues add on to read in the fields from
an email.  This doesn't seem to be compatible with attachments so I came
up with what I thought was a fix, but it only works 50% of the time.  In
ExtractCustomFieldValues.pm I made the changes below:


I changed the line:
my $FirstAttachment = $Transaction->Attachments->First;

To read:
my $FirstAttachment = $Transaction->ContentObj;



Based on the description for ContentObj in the Transaction_Overlay.pm it
looks for the text part of the content which is exactly what I am after,
and returns that attachment.  Seemed to work good at first, attachments
came in fine along with custom fields.  

Then, when I would send the exact same email (generated from a program,
no changes) I would get this error in the RT log, ... Sometimes :) .

Can't locate object method "ContentObj" via package
"RT::Action::ExtractCustomFieldValues"

And a stack dump...


Any idea why the ContentObj would exist sometimes and not others with
the same data on a new ticket each time?  Is there something in the
background that is just completing before I call this sometimes and not
others?

I didn't really want to just duplicate what ContentObj does in
ExtractCustomFieldValues.pm but I guess I can if that's what it needs.

Thanks!

-Tim