[rt-users] Building Upon the Concept from AutogeneratedPassword (fwd)

doogles at doogles.com doogles at doogles.com
Wed Feb 15 21:20:13 EST 2006

It occured to me that the passwords are encrypted in the database, which 
is likely the reason this isn't trivial.  Is the password encryption 
one-way?  Is this something I could turn off?

The customers we have using RT love the SelfService interface, but as I 
mentioned, they tend to forget their password.  Has anyone else done up 
something like a "Forgot password, send me a new one"-type functionality 
that they would be willing to share?  This has become quite an 
administration headache for me.


---------- Forwarded message ----------
Date: Mon, 13 Feb 2006 05:46:37 -0500 (EST)
From: doogles at doogles.com
To: rt-users at lists.fsck.com
Subject: [rt-users] Building Upon the Concept from AutogeneratedPassword

RT Users--

(I'm running RT 3.4.5.)

I recently modified my Autocreate templates to include the logic suggested in 
the AutogeneratedPassword page in the BestPractical wiki.  This works well. 
However, my user base has a usage pattern which has them interfacing with RT 
"once and awhile", and they tend to forget what their password is.

I would like to build upon the AutogeneratedPassword template to email 
username/password every time they open up a ticket.

I tried a couple of different things without success.  Would anyone care to 
suggest the 'right' way to accomplish this?  I would be happy to update the 
Wiki after I successfully implement this.


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