[rt-users] Building Upon the Concept from AutogeneratedPassword (fwd)

[doogles at doogles.com]

It occured to me that the passwords are encrypted in the database, which 
is likely the reason this isn't trivial.  Is the password encryption 
one-way?  Is this something I could turn off?

The customers we have using RT love the SelfService interface, but as I 
mentioned, they tend to forget their password.  Has anyone else done up 
something like a "Forgot password, send me a new one"-type functionality 
that they would be willing to share?  This has become quite an 
administration headache for me.

-jd

---------- Forwarded message ----------
Date: Mon, 13 Feb 2006 05:46:37 -0500 (EST)
From: doogles at doogles.com
To: rt-users at lists.fsck.com
Subject: [rt-users] Building Upon the Concept from AutogeneratedPassword

RT Users--

(I'm running RT 3.4.5.)

I recently modified my Autocreate templates to include the logic suggested in 
the AutogeneratedPassword page in the BestPractical wiki.  This works well. 
However, my user base has a usage pattern which has them interfacing with RT 
"once and awhile", and they tend to forget what their password is.

I would like to build upon the AutogeneratedPassword template to email 
username/password every time they open up a ticket.

I tried a couple of different things without success.  Would anyone care to 
suggest the 'right' way to accomplish this?  I would be happy to update the 
Wiki after I successfully implement this.

Thanks!,
-jd
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O'Reilly Media at 
http://rtbook.bestpractical.com

WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at 
http://bestpractical.com/services/training.html