[rt-users] 'Organisation' stuck as 'example.com' in RT 3.4.5 on Gentoo

Corey corey_s at qwest.net
Fri Feb 17 19:43:25 EST 2006

Think I found the issue.

cd /usr/share/webapps/rt/3.4.5/hostroot/rt-3.4.5
grep -R webapps

cd /var/www/<vhost>/rt-3.4.5
grep -R webapps

... I'm guessing that even in your /var/www/<vhost>/rt-3.4.5 dir, everything 
is pointing to /usr/share/webapps/rt/3.4.5/hostroot/rt-3.4.5; that stuff 
_should_ be pointing, of course, to  /var/www/<vhost> 

I don't yet know whether this is a bug in the ebuild, or in webapp-config.

I'll check things out a little deeper then send a bug report to the proper 

In the mean time, you could edit things properly within 
your /var/www/<vhost>/rt-3.4.5 dirs.



On Friday February 17 2006 4:00 pm, Corey wrote:
> On Friday February 17 2006 2:19 am, Matt Robinson wrote:
> <snip>
> > Corey - your suggestion really helped in finding what was going on. I
> > checked the mason_data directories and did as you suggested in my vhost
> > location, no joy. I then checked in the central webapp-config repository
> > (/usr/share/webapps/rt/3.4.5/hostroot/rt-3.4.5/var/mason_data) and found
> > that apache2 was actually using *this* location for the mason cache!
> >
> > From there I found that it was also using the RT_Config.pm file from
> > this location too. Changing this copy of RT_Config.pm, clearing mason
> > cache and restarting apache solved my issue.
> Quite possibly a bug either in the rt ebuild, or in webapp-config.
> I recently had run into this very same issue, but figured it was something
> I had done wrong in the install or due to the fact that I had 'ported' the
> 3.4.5 ebuild to use the 3.5.7 release of RT.
> I'll see if I can reproduce this again using the 3.4.5 ebuild.
> The whole point of webapp-config is to ensure that you can have multiple
> separate instances of the app in question running; so if the /usr/share/
> base is being used rather than the /var/www/ base, then something's
> definitely amiss.
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