[rt-users] On correspond notify staff

Pablo Povarchik - FuturaHost.Com futurahost at futurahost.com
Tue Feb 21 05:34:46 EST 2006


	We want to have all the staff related to a specific queue notified when
a response or comment is added to a queue.

	Say, we have PreSales queue, and some potential customer send us a
query that is recorded by RT. After that point, we want all the people
related to that queue notified when any comment or reply is added to
that ticket.

	We don't want staff notified on ticket creation, but only on ticket
updates *after* creation.

Is this possible?

Pablo Povarchik de Carrasquedo

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