[rt-users] approving responses

Jason Fenner jfenner at vitamix.com
Tue Feb 21 12:38:34 EST 2006

Hmm...off the top of my head, I'm thinking that you could utilize a 
combination of scrips AND custom fields in the tickets for the queues.  
For instance, a field called: Reply approved

Just an initial thought.

Patrick Michael Kane wrote:

>Hi All:
>We are running RT 3.4.5 and would like to setup an approval system.
>Instead of approving ticket creation, though, we'd like to approve
>responses.  That is, each time a user in the "untrusted" group
>responds to a ticket, the response should get approved by someone in
>the "trusted" group before the response is sent to the person who
>submitted the ticket.
>Is it possible to set this up using scrips?  If so, any pointers on
>where to start?

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