[rt-users] Explain different types of customer fields

Jason Fenner jfenner at vitamix.com
Tue Feb 21 14:46:37 EST 2006

I'm a little confused about the concept of Custom Fields in RT.

What is the difference between a "Ticket" custom field and a "Ticket 
Transactions" custom field?
And how are they functionally different? 
What would be a good example of how they're differences would be in use?

Thanks again!

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