[rt-users] On correspond notify staff

Simon Kuhn sak8 at eecs.cwru.edu
Tue Feb 21 22:26:33 EST 2006


This can be done in the following way:

Create a group and put all of your staff users in it. Make the group  
an admincc on the queue in question. Have (at least) the following  
scrips either globally or just for that queue:

Notify everyone on correspond
On Correspond Notify Requestors, Ccs and AdminCcs with template  

Notify adminccs on comment
On Comment Notify AdminCcs as Comment with template Admin Comment

and make sure that you do not have a scrip like this either globally  
or on that queue:

Notify on creation
On Create Notify AdminCcs with template Transaction

Simon Kuhn

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