[rt-users] Wrong Due Date in email Response

[Matt Nichols]

I've been reading the archives and poking around since I first posted
this but still haven't had any luck on my own (or replies from the
list). If anyone knows how to solve this problem any tips would be
greatly appreciated. 

 

Thanks.

 

-Matt

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Matt
Nichols
Sent: Wednesday, December 28, 2005 11:08 AM
To: rt-users
Subject: [rt-users] Wrong Due Date in email Response

 

Hello,

 

I am using a scrip to automatically set the due date and priority of a
ticket based on a custom field called severity. This scrip is currently
working as it should. When a new ticket is created a scrip runs with the
condition: On Create and the action: Autoreply To Requestors with a
custom template that includes Due Date: {$Ticket->Due} in order to
inform the requestor of their tickets due date. Unfortunately the due
date in the email response is the default due date (not the one that's
set when our custom scrip runs). Is there a way to manipulate the order
in which scrips get executed or should I be supplying the correct due
date through some other variable in the email template? 

 

I'm running RT 3.4.4.1.

 

-Matt

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