[rt-users] Wrong Due Date in email Response

[Matt Nichols]

Onkar,

The email a user gets when a ticket created reports the due date as
1970-01-01 00:00:00 regardless of if a due date was set or not when the
ticket was created. I'm using the following in my email response
template to inform the user of their tickets due date:

Due Date: {$Ticket->Due}

-Matt

-----Original Message-----
From: Onkar Singh [mailto:onkars at wolfram.com] 
Sent: Monday, January 02, 2006 7:45 PM
To: Matt Nichols
Cc: rt-users
Subject: Re: [rt-users] Wrong Due Date in email Response

Is it possible for you to send in the scrip... I am not sure I totally 
understand the problem.

-onkar

Matt Nichols wrote:

> I've been reading the archives and poking around since I first posted 
> this but still haven't had any luck on my own (or replies from the 
> list). If anyone knows how to solve this problem any tips would be 
> greatly appreciated.
>
> Thanks.
>
> -Matt
>
>
------------------------------------------------------------------------
>
> *From:* rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Matt 
> Nichols
> *Sent:* Wednesday, December 28, 2005 11:08 AM
> *To:* rt-users
> *Subject:* [rt-users] Wrong Due Date in email Response
>
> Hello,
>
> I am using a scrip to automatically set the due date and priority of a

> ticket based on a custom field called severity. This scrip is 
> currently working as it should. When a new ticket is created a scrip 
> runs with the condition: On Create and the action: Autoreply To 
> Requestors with a custom template that includes Due Date: 
> {$Ticket->Due} in order to inform the requestor of their tickets due 
> date. Unfortunately the due date in the email response is the default 
> due date (not the one that's set when our custom scrip runs). Is there

> a way to manipulate the order in which scrips get executed or should I

> be supplying the correct due date through some other variable in the 
> email template?
>
> I'm running RT 3.4.4.1.
>
> -Matt
>
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