[rt-users] fastcgi error on working system
Chris Hale
chris-lists at pipelinewireless.us
Wed Jan 4 13:20:49 EST 2006
Anyone on this? I also cannot run our rt-crontools, so something has
happened (i.e. an update to a program?).
If anyone can help, please give me some ideas. I'm dangerous enough to get
this running, but quickly get over my head with this level of debugging.
Thanks in advance.
Chris
_____
From: Chris Hale [mailto:chris-lists at pipelinewireless.us]
Sent: Tuesday, January 03, 2006 6:04 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] fastcgi error on working system
All -
Our system has been up and running for a while now on CentOS4.2, using
RT3.4.4. Today we experience an error where we can access the main page of
RT, but cannot bring up the "Tickets" menu.
We get the following error in /var/log/httpd/error_log:
[Tue Jan 03 16:31:01 2006] [error] [client 67.99.82.210] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: ID is
8, referer: http://support.pipelinewireless.us/rt/
[Tue Jan 03 16:31:01 2006] [error] [client 67.99.82.210] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: DBIx:
:SearchBuilder->DoSearch Query: SELECT main.* FROM CustomFields main ,
ObjectCustomFields ObjectCustomFields_1 WHERE (
(ObjectCustomFields_1.ObjectId = '6')OR(ObjectCustomFields_1.ObjectId =
'0')) AND ((main.Disabled = '0')) AND ((main.Loo
kupType = 'RT::Queue-RT::Ticket-RT::Transaction')) AND ((main.Name = NULL))
AND ((main.id = ObjectCustomFields_1.CustomF
ield)) ORDER BY ObjectCustomFields_1.ObjectId ASC,
ObjectCustomFields_1.SortOrder ASC, referer: http://support.pipelinew
ireless.us/rt/
We get this error from our web browser:
System error
error: Can't locate object method "new" via package
"RT::Interface::Web::QueryBuilder::Tree" at
/opt/rt3/share/html/Search/Build.html line 509.
context:
...
505:
506: my $depth = 1;
507:
508: # make a tree root
509: $$tree = RT::Interface::Web::QueryBuilder::Tree->new;
510: my $root = RT::Interface::Web::QueryBuilder::Tree->new( 'AND',
$$tree );
511: my $lastnode = $root;
512: my $parentnode = $root;
513:
...
code stack: /opt/rt3/share/html/Search/Build.html:509
/opt/rt3/share/html/Search/Build.html:260
/opt/rt3/share/html/autohandler:215
raw error
Anyone have any ideas?
Chris
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