[rt-users] globally change From: header?

[Jim Meyer]

Hello!

On Wed, 2006-01-04 at 16:35, Greg wrote:
> We have 3.4.4 with a few queues set up to create a case from email and
> send an autoreply upon success. We would like to force the autoreply to
> always come from the same generic user, regardless of which special role
> user generated the email that created the ticket.
> 
> We would like to rewrite From: in the autoreply email on the way out,
> But not on the way in, leaving untouched any followups or replies to
> the autoreply. This might clash with the envelope sender, but we will
> solve that problem with other tools, or policy.
> 
> How can I set this globally?

You might try putting the desired "From:" header line at the top of your
autoreply template, followed by a blank line. That should do it.

Cheers!

--j
-- 
Jim Meyer, Geek at Large                                    purp at acm.org