[rt-users] Asset Tracker Custom Fields

[Nick Metrowsky]

Hi Todd,

Thank you for your quick response and your patience. Also, your answer
took care of what I wanted to know.

Take care!

Nick



-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: Thursday, January 05, 2006 9:12 AM
To: Nick Metrowsky
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Asset Tracker Custom Fields

Nick,

You should be asking these questions on the Asset Tracker
lists, not the RT lists. See: http://home.chaka.net/mailman/listinfo

But the problem you are running in to is familiar to RT
users. You have to add the queue (or in your case, asset
type) to the query before custom fields for that queue/type
will show up in the query builder.

-Todd

On Thu, Jan 05, 2006 at 08:51:51AM -0700, Nick Metrowsky wrote:
> Hi Everyone,
> 
>  
> 
> We are in the process of setting up Asset Tracker for tracking company
> assets. The software provides the capability to assign particular
custom
> fields to certain asset types which is very nice. So, we can have
> several custom fields for software, network devices, etc. Matter of
> fact, this is what sold us on Asset Tracker, it is very customizable.
> 
>  
> 
> Now, the issue I am writing about. We want the capability to use Asset
> Tracker Query Builder to search on the custom fields, when searching
for
> assets. From what I can see, the only way to add the Asset Tracker
> Custom Fields to the Asset Tracker Query Builder is to configure the
> custom fields to be globally defined. When that is done, then you lose
> the capability of assigning specific custom fields to an asset type,
as
> all the custom fields are displayed to be filled in, instead of the
few
> desired for a particular asset type.
> 
>  
> 
> Is there a way I can have both worlds?
> 
>  
> 
> Thank you for your help.
> 
>  
> 
> Take care!
> 
>  
> 
> Nick 
> 

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Download a free sample chapter of RT Essentials from O'Reilly Media at
http://rtbook.bestpractical.com
> 
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at
http://bestpractical.com/services/training.html