[rt-users] CustomFields: What *is* the correct use of Ticket Transactions types ?

[Jesse Vincent]

Adrian Carter wrote:
> Hey all,
>    I'm in the process of doing a batch of new customisations to RT, the
> first real lot since I moved to RT 3.5.X .
>
>    I want custom fields for certain queues such as "Customer Service
> Number:" and things for this particular ticket. Now I'm about to create
> them as CustomFields for Tickets , but that "Ticket Transactions" keeps
> bugging me: What does it do, and would it better suit some of my fields?.


"Ticket Transaction" custom fields are for recording custom fields on
comment/correspond transactions.

Jesse
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