[rt-users] RE: RTx Statistics

Newman, Austin anewman at gowithips.com
Wed Jan 11 14:53:29 EST 2006 

Hello Bill and Kelly:

I'm sorry, but I'm still not getting it. Let me provide you with some
more information. 
O/S: Ubuntu 5.10 (Breezy Badger)
Request Tracker 3.4.2
Apache 2.0.54
Mod_fastcgi 2.4.2
Perl 5.8.7

Ubuntu is based on Debian, so I always follow instructions for Debian.
Information in README file RTx-Statistics-0.1.8.tar.gz for Debian is:

"
Just put the contents of this archive into

/usr/local/share/request-tracker3/
"

In my Ubunru installation, I have

/usr/local/share/request-tracker3.4/

Which is where I put it. So now I have:

/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/lib
And so on and so forth. Now, this didn't look right to me, and it didn't
work. So I tried, eliminating the RTx-Statistics-0.1.8 folder and
copying the files by hand, so all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
Ended up in:
/usr/local/share/request-tracker3.4/html
And all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
Ended up in:
/usr/local/share/request-tracker3.4/inc

This didn't work, but I was able to access the statistics stuff via:
http://localhost/rt/RTx/Statistics (this works)
(which makes sense with the folder hierarchy
/usr/local/share/request-tracker3.4/html/RTx/Statistics/

But then when I click on any of the links, it takes me to 
http://localhost/rt/RTx/CallsQueueDay/index.html and I get an error.
But, I can change it to:
http://localhost/rt/RTx/Statistics/CallsQueueDay/index.html (this
works).

BUT, there is no menu entry anywhere.

Anyway, I bet I'm probably overlooking something stupid somewhere in the
docs somewhere. I really have tried to work through this on my own, and
I appreciate your help. Hopefully, I have provided enough information.
If not, please let me know what else you need.

On another note, I'm not sure if I am clearing out the Mason Cache
correctly. The only thing I could figure out (after extensive googling)
is deleting all the files in this:
/var/cache/request-tracker3.4/mason_data/obj
It seems like all the other cache folders were empty.

Thanks very much!
-Austin



-----Original Message-----
From: Kelly F. Hickel [mailto:kfh at mqsoftware.com] 
Sent: Thursday, January 05, 2006 8:31 PM
To: Bill; Newman, Austin
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics


Yep, this is the correct procedure, since (and including) version 0.1.6.
If there's place in the README (or elsewhere) that this needs to be made
more clear, please let me know.

Thanks,
Kelly

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bill
Sent: Thursday, January 05, 2006 2:03 PM
To: Newman, Austin
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RE: RTx Statistics


It's incredibly simple really.  Download the latest archive from the
wiki ...

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

<path to rt>/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you... I did a bunch of other stuff with it
trying to get it working (like the make and stuff).  If this does not
work for you, let me know





On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" <anewman at gowithips.com> spake:

> Bill:
> 
> I'm wondering if you could post what you found regarding the 
> installation of the RTx Statistics package. I struggled all day 
> yesterday trying to get it to work. I can type the URL in manually,
and
> it semi-works but there is no menu item for it.
> 
> I don't know if it is relevant, but I am using Ubuntu Breezy Badger 
> 5.10. I have tried to follow the Debian instructions for the 
> install....No go.
> 
> And don't be sorry for posting....I was psyched to find your 
> post....Someone having the same exact problem as me! I did everything 
> you tried: perl Makefile.PL, make, make test, make install, restart 
> apache, etc., etc.....So please, what is the secret?
> 
> Any information you can provide to me would be greatly appreciated.
> 
> 
> 
> Thanks,
> Austin
> 
> 
> Message: 9
> Date: Thu, 5 Jan 2006 00:29:42 -0500
> From: Bill <Bill at explosivo.com>
> Subject: [rt-users] Re: RTx Statistics <- ahhhh
> To: rt-users at lists.bestpractical.com
> Message-ID: <20060105002942.d6dd0d05.Bill at explosivo.com>
> Content-Type: text/plain; charset=US-ASCII
> 
> 
> Okay, I found the source of confusion...  the readme included with the

> latest release says:
> 
> Untar this archive into:
> <path to rt3>/share
> 
> Which produces
> 
> <path to rt3>/share/RTx-Statistics-0.1.8/html  , .../lib, etc, etc...
> 
> I assume when the readme was written, html, inc and lib were at the
top
> of the archive file.
> 
> Sorry for the noise, but since I've never dealt with adding in 
> extensions you can understand my confusion - luckly I stumbled across
a
> change notice for it that showed a full path to one of the files.
> 
> Sorry
> 
> 
> 
> 
> On Thu, 5 Jan 2006 00:21:58 -0500
> Bill <Bill at explosivo.com> spake:
> 
> > 
> > Hello
> > 
> > Can someone shed some light on exactly how I should install the RTx
> > Statistics package?
> > 
> > I've tried the instructions of just untarring it into
> > the /var/www/rt3/share directory
> > (giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )
> > 
> > I've also tried the perl makefiles, make and make install which
threw 
> > some stuff about and installed files into my /var/www/rt3 tree...
> > 
> > I've restarted apache, cleaned the mason cache and all.
> > 
> > Nothing, nada, not a thing.
> > 
> > Can anyone tell me how they got this thing working?  Where should I
> > see it in the RT screens?
> > 
> > Any help would be appreciated!!!!!
> > 
> > Bill
> 
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-- 

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill at Explosivo.com
w. http://www.explosivo.com
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