[rt-users] Unpriviledged limited ticked creation

[Ruslan Zakirov]

On 1/17/06, Sigurður E. Guttormsson <seg at trackwell.com> wrote:
> We have RT 3.4.4. and wish to be able to have users not with "granted rights", but ability to create tickets in designated queues only.
> The problem is these users are never listed in any access control controls.
>
> Ideally, I would create a group that has specific rights on the queue and assign this user as a member of this group.  I tried this in the database (an entry in GroupMemebers) but it didn't display the queue in the self-service interface as I expected.
> Can anyone help me on this matter?  For reference we're using Oracle db and perl v5.8.5.
SelfService allow unprivileged users to create tickets in queues where
they have CreateTicket right.

>
> BR,
> Siggi
>
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--
Best regards, Ruslan.