[rt-users] Outbound Email Source Address

Ruslan Zakirov ruslan.zakirov at gmail.com
Tue Jan 17 10:07:58 EST 2006

On 1/16/06, John Wood <john.wood at telcosi.com> wrote:
> We have a need to alias a number of email addresses into a single queue on
> RT - this can be done by our email server quite simply.
> Our problem is that we do not know if/how RT could then 'pick up' or
> substitute the configured correspondence email address for the given queue
> with the address to which the original request was sent.
Is it what you need?

> Imagine we have a queue that is associated with support at abc.com.zz and we
> have two email aliases pointing to that account: producta at abc.com.zz and
> productb at abc.com.zz
> When a ticket is opened by sending to one of the two email addresses we want
> the RT system email correspondence to come back from producta at abc.com.zz and
> productb at abc.com.zz......
> Any clues ?
> Thanks
> John
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Best regards, Ruslan.

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