[rt-users] RT and users' rights

[Drew Barnes]

Hossein Rafighi wrote:
> Hi All,
>
> I googled myself silly and couldn't find an answer to this problem. 
> So, I thought it can't be just me? Or maybe it it is!
> I recently installed RT and RTFM and set it to use LDAP for 
> authentication. My problem (if any?!) is that unless users are created 
> locally and given "Let this user be granted rights", see only a very 
> abbreviated SelfServices screen.

You can search users based on email address and grant them rights if a 
select few need greater rights.  Someone else may be able to answer if 
you can install RTFM into the SelfService Area.  It is an idea I have 
toyed with but never got around to trying.

> They can't even see RTFM! Is that normal? All they see are: 
> "OpenTickets", "Closed Tickets", "New Tickets", and "Preferences" when 
> LDAP is used. Changing Group rights didn't make a difference!
>
> Any Ideas?
>
> Cheers,
> Hossein
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati