FW: [rt-users] Unpriviledged limited ticked creation

[Sigurður E. Guttormsson]

Hello and thanks for the answers.
The problem is i cannot assign CreateTicket rights to unpriviledged users since they are never listed under controls for Queues.  All that is listed under the user is Basics, History and Memberships (not with actions).  

Is there a way to make these users be displayed for Queues - or a db trick that does this?

We had a problem removing "rights" from a user in current version so that was not possible.
---
Sigurður E. Guttormsson - TrackWell Software
 tel. (354) 5100611, fax (354) 5100601

> -----Original Message-----
> From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com]
> Sent: 17. janúar 2006 14:32
> To: Sigurður E. Guttormsson
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Unpriviledged limited ticked creation
> 
> On 1/17/06, Sigurður E. Guttormsson <seg at trackwell.com> wrote:
> > We have RT 3.4.4. and wish to be able to have users not with "granted
> rights", but ability to create tickets in designated queues only.
> > The problem is these users are never listed in any access control
> controls.
> >
> > Ideally, I would create a group that has specific rights on the queue
> and assign this user as a member of this group.  I tried this in the
> database (an entry in GroupMemebers) but it didn't display the queue in
> the self-service interface as I expected.
> > Can anyone help me on this matter?  For reference we're using Oracle db
> and perl v5.8.5.
> SelfService allow unprivileged users to create tickets in queues where
> they have CreateTicket right.
> 
> >
> > BR,
> > Siggi
> >
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> 
> --
> Best regards, Ruslan.