[rt-users] Upgrade from 3.0.11 to 3.4.4, owner query time out

[Jesse Vincent]

(Please reply to the list and not to me personally)


On Mon, Jan 23, 2006 at 03:48:21PM +0200, Andre Sachs wrote:
> Hi Jesse,
> 
> >Have you tried RT 3.4.5 yet?
> 
> I haven't yet.
> 
> My mistake was setting the initial instance up with rights for  
> Everyone to Create Ticket and Reply To Ticket. Is it possible to  
> reverse this from a database perspective as I need to only see the  
> local support agents in the owner drop down (all the agents have  
> email address in the same domain).
> 
> I understand that the common wisdom is to upgrade to 3.4.5, I am  
> however not sure that it will deliver the result I require.

Well, the problem you've described is exactly the problem we've fixed.
I'm not sure it'll deliver the result you require either. It is,
however, the first step you should be taking if you're looking for help
from me  or anyone else on the mailinglist.

Best,
Jesse


> 
> Thanks
>   Andre
> --
> Andre Sachs
> IT Architect, Clue Technologies PTY (LTD)
> email: andre at clue.co.za
> 
> 

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