[rt-users] RTx::Statistics v1.8 - Tickets per day

[Richard Ellis]

> Message: 6
> Date: Wed, 25 Jan 2006 10:11:22 -0000
> From: Steven Platt <Steven.Platt at HPA.org.uk>
> Subject: RE: [rt-users] RTx::Statistics v1.8 - Tickets per day
> 	inmultipleq	ueues shows a ll tickets created since inception
> To: "'Kelly F. Hickel'" <kfh at mqsoftware.com>,
> 	rt-users at lists.bestpractical.com
> Message-ID:
> 	<FA47DE603DEA244FBD10EE3F852A88A3DF13A7 at WILBUR.phls.org.uk>
> Content-Type: text/plain; charset="us-ascii"
> 
> Kelly,
>  
> Thanks for the advice but I'm afraid it doesn't solve the problem. 
>  
> Here's a bit more info ... when /CallsMultiQueue/index.html is first
> displayed it shows the correct ticket figures, but updating the page in any
> way (changing status, queue, date range) gives the error. Updates take
> effect so all queues are seen, different date ranges shown, etc... but the
> number of tickets for each date under a particular queue is the same and
> it's the total number of tickets created in that queue since RT began.
>  
> I looked into Statistics.pm and found the lines you mentioned. By tweaking
> the initial settings for $Multiqueue variables I can get a basic report
> although it'd be much nicer to be able to use this properly. I've got a
> feeling the problem lies with /CallsMultiQueue/index.html rather than
> Statistics.pm, but I wouldn't know where to start looking.
>  
> Any thoughts?
>  
> Steve
> Bioinformatics
> Ext 6618
>  
>   _____  
> 
> From: Kelly F. Hickel [mailto:kfh at mqsoftware.com] 
> Sent: Tuesday,24 January 2006 19:12
> To: Kelly F. Hickel; Steven Platt; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics v1.8 - Tickets per day
> inmultiplequeues shows a ll tickets created since inception
>  
> Steve,
>             I'm not sure if that answered your question, so let me know.
> Also, Nick's changes are already incorporated to v0.1.8.....
>  
> -- 
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc
> 952.345.8677
> kfh at mqsoftware.com
>   _____  
> 
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kelly F.
> Hickel
> Sent: Tuesday, January 24, 2006 1:09 PM
> To: Steven Platt; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics v1.8 - Tickets per day
> inmultiplequeues shows a ll tickets created since inception
>  
> Steve,
>             The way it's supposed to work is you modify this statement
> "$MultiQueueMaxRows = 10;" in /opt/rt3/local/lib/RTx/Statistics.pm to be the
> number of days you want the chart to show by default. For CallsQueueDay, you
> change this one: "$PerDayMaxRows = 10;".
>  
Hi Steve,


I will start looking at our source code, so see if I can spot a bug.

Thanks

Rik