[rt-users] Hardware requirements

[Vivek Khera]

On Jan 27, 2006, at 12:05 PM, Chris Boothroyd wrote:

>
> I'm interested in knowing what others have found suitable for  
> running RT for a 20 person technical support centre with a 9,000  
> person client community.

We use a dedicated Dell PE1850 running FreeBSD 6.0/amd64, 1GB RAM,  
and a mirrored SCSI disk using Dell's PERC 4e/Si RAID controller (256  
MB cache + battery) and 15kRPM disks.

We run RT installed via the FreeBSD ports system using FastCGI and  
Apache.  I'm curious what I could do with lighttpd and fastcgi, but  
my time is better spent elsewhere than mucking with packages.

The box itself is wicked fast.  RT is acceptable on it.  I hear 3.4.5  
addresses some speed issues (we're still on 3.4.4)

We have about 8 to 10 reps answering questions from a customer base  
of a few thousand. These same reps also answer live chat, so they're  
not always pounding on RT.

The real question I suppose is how many tickets per day you expect.   
I think any modern hardware like this could handle several hundred  
tickets per day with enough people.
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