[rt-users] Double emails

[Stephen Turner]

At Monday 1/30/2006 10:52 AM, Kanwar Ranbir Sandhu wrote:
>Hi Everyone,
>
>Sometimes when a ticket is created, the original requester will "copy"
>another party on a subsequent reply. But, instead of using the CC field,
>they add the person to the "TO" field.  Now when the new person replies,
>clicking "Reply" in their email client just puts the requester's address
>in the "TO" field (as it should).  But, the second person decides to
>also add the support address to the "TO" field.  What happens next is
>that the original requester gets a copy from the second person, AND gets
>a copy from RT.

I think the problem is outside RT - the same thing will probably happen if 
you're on a mailing list and someone includes both you and the mailing list 
on a message.

Does it really happen that frequently?

Steve