[rt-users] RTx:: Statistics Debian/Ubuntu

[Kelly F. Hickel]

Brendon,
	Any chance you could update the wiki page
http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage with the
locations of the various pieces that get installed with RTx::Statistics?
And/Or, send them to me and I'll put them in the README as well as the
wiki.

The location of all the files installed the *last* time you ran make
install are listed in /opt/rt3/local/lib/auto/RTx/Statistics/.packlist
(that's the non-debian path of course).  One of the issues that seem to
exist with Module::RTx is that this file seems to be replaced at each
install, but since the install only copies files that are changed, it
doesn't always list every file.  I haven't had time to dig into that too
much, so YMMV....

This seems to be the big stumbling block for debian installs, once the
files all get to the correct locations, it seems to work.

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Brendon Baumgartner
> Sent: Tuesday, January 31, 2006 1:35 AM
> To: 'Newman, Austin'; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RTx:: Statistics Debian/Ubuntu
> 
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Newman,
> Austin
> Sent: Monday, January 16, 2006 10:30 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RTx:: Statistics Debian/Ubuntu
> 
> Hello:
> 
> I wanted to publicly thank Kelly F. Hickel for taking the time out to
help
> me get the RTx: Statistics package working on my RT install.
> Unfortunately,
> we never did get it working on my system. Kelly suspects it may be
> something
> with the Callback not being executed.
> 
> So, if anyone has any experience with RT on Debian/Ubuntu, and have
any
> tips
> they could hand off to me, I would appreciate it. On another note, the
> Statistics package is not mission critical for me, but it would be a
nice
> little addition. Now, it's more of a matter of, "I feel I have gone to
> battle with the computer, and the computer has won!"
> ###########################
> 
> We're running Debian + RT 3.4.4-1 and the statistics package is
working
> fine.
> 
> If you would like some information on our setup, let me know.
> -Brendon
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Download a free sample chapter of RT Essentials from O'Reilly Media at
> http://rtbook.bestpractical.com
> 
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at
> http://bestpractical.com/services/training.html