[rt-users] Different custom fields with the same name? Advisable?

[Jesse Vincent]

On Tue, Jan 31, 2006 at 03:43:51PM -0600, Bob Goldstein wrote:
> 
> I've been asked to create several Custom Fields,
> each called "Case Type".  I'd have one, attached to
> the "accounts" queue, with drop-down values of A, B, and C.
> Another, attached to the "lan" queue, with drop-down
> values B and D.  And so on.   Basically, they want
> to identify case types for reporting purposes, but a given
> queue should only hold cases of a certain set of types.
> 
> I see it can be done technically; a Custom Field
> is uniquely identified internally with and "id",
> and the "name" is not unique.  
> 
> But -- is this a good idea? Am I going to get burned
> later on?

It's neither a good idea nor a bad idea. Internally, RT tracks
everything by id, so you can always rename em later.

Jesse

> 
>    bobg